It seems it has become increasingly difficult to find exceptional service these days. My first working years were spent in the retail and restaurant industry. In those days, great service was more often the rule than the exception. My theory is that in America, businesses have become obsessed with pricing and efficiency. How quickly can I get this to the client and how cheaply can I offer it?
These are worthy objectives, but they don’t mean much if the quality of what you offer and the manner in which you deliver it aren’t up to par.
A smile doesn’t cost a company anything. You can even see one through the phone (I know sounds silly but it’s true). A great attitude and a genuine connection with a client based on mutual trust and respect are priceless.
Troy Yarbrough, Fish Man Aquarium Service